Privacy Policy

Our Contact Details

For any enquiries please contact support@unidocnetwork.com.

For details of UniDoc entities relevant to you please see paragraph 1.3 below.

1. Introduction

1.1 Overview

UniDoc is safeguarding your privacy and personal information which is our utmost priority. We are fully committed to protecting your data and ensuring its confidentiality. When we mention "Personal Data," we refer to any information that identifies an individual. As a responsible data controller, we handle any Personal Data you provide to us with strict adherence to relevant data protection laws outlined in this policy. We take necessary measures to ensure that any parties with whom we share your data maintain the same high standards of data protection.

1.2 Our Services

This policy outlines how we handle your Personal Data, which we collect through our website https://unidocnetwork.com/ and mobile applications (referred to as the "Platform") when you utilize and access our Platform and its associated services. These services include, but are not limited to:

Providing a directory of doctors, healthcare specialists, hospitals, and clinics (collectively referred to as "Healthcare Providers") in the United Arab Emirates.

Offering a medical appointment booking facility (referred to as the "Appointment Booking Facility").

1.3 Your agreement to this policy

We kindly request you to carefully review this Privacy Policy as it elucidates our practices concerning the processing of your Personal Data. By accessing and utilizing our Platform and Services, you explicitly consent to the handling of your Personal Data in compliance with this Privacy Policy and our Terms of Use. Your consent to the processing of your Personal Data under this Privacy Policy is implicit upon your usage of our Platform and Services, and you also agree to abide by the Terms of Use governing the Platform.

1.4 Updates and revisions

We periodically revise and update this Privacy Policy. In the event of any modifications, we will notify you by updating the date displayed at the top of the policy. Additionally, on certain occasions, we may provide additional notification methods, such as adding a notice to our homepage or sending you a notification directly. We strongly advise you to review the Privacy Policy whenever you use our Services or engage with us in any way to stay informed about our data handling practices and the options accessible to you.

1.5 We do not provide healthcare services on our Platform

It's crucial to emphasize, as stated in our Terms of Use, that we function as a platform provider. We do not offer any actual medical or healthcare services on our Platform. Any information or content provided by us on the Platform should not be construed as the practice of medicine, dentistry, nursing, or any other healthcare professional services, nor should it be considered as the provision of medical care. In cases of emergency medical needs, please refrain from using the Platform or the Services and instead, promptly contact your local emergency services.

For access to your medical records, lab test results, medical imaging, or any other medical documentation, we advise you to directly reach out to your relevant Healthcare Provider.

Healthcare Providers and other third parties who have registered and subscribed to our appointment booking facility and other Platform services are bound by a service agreement that includes additional provisions governing the use of Personal Data. We recommend that you review the privacy policy of Healthcare Providers to understand how they manage your Personal Data.

2. Links to Other Sites

White Label Solution

We will be collaborating with select Healthcare Providers who will be offering UniDoc's Services through a White Label Solution. In practical terms, this entails that the Healthcare Providers' websites will feature links to pages on our Platform, and these pages will incorporate the branding of the respective Healthcare Provider.

3. Your Data Protection Rights

Guest Access. No personal information / registration details are required to access the application and search for information.

3.1 Overview

UniDoc uses your Personal Data for several different purposes, for example to provide our Services to you and others and to meet our legal and regulatory obligations. By ‘your information/data’ we mean any information about you that you or third parties provide to us. You have rights under relevant data protection law, and these rights are explained in this section.

3.2 Right of access (also known as ‘Subject Access Request’ or ‘SAR’)

The right of access is your right to obtain from us:

confirmation that we are processing your Personal Data; and

a copy of your Personal Data.

Please refer to section 4 for the type of data we collect. If following an appointment, you require access to your medical data or your notes in respect of the appointment, please contact the Healthcare Provider or the consultant directly, as we do not hold such data.

3.3 Right to rectification

You have the right to require inaccurate Personal Data to be rectified on our Platform. It is important that the Personal Data we hold about you is accurate and current.

4. Data We Collect

The different kinds of Personal Data that we collect and process are as follows:

Identity and Contact data: first name, last name, age, gender, email address, telephone number.

Healthcare Provider Data as set out below:

Title and Full Name

Clinic Locations

Doctor Full Name

Specialty

Languages spoken

Education (In addition, Healthcare Providers that enter into an agreement with us, medical insurance policies which are accepted by such Healthcare Provider and local registration and licence details)

Booking data

Type of consultation, start time, end time

Profile Data: your chosen password and bookings made by you.

We use different methods to collect Personal Data from and about you including through:

5. Special Categories of Personal Data

You may book an appointment on the Platform on behalf of your relatives by adding the relative’s contact details to the Platform and providing consent for UniDoc to contact said relative via SMS to confirm the booking. You acknowledge that you are responsible for obtaining consent to provide such information from the relevant parties. Furthermore, you warrant, represent and undertake that you have the authority to make such booking and provide such information on behalf of such person, you have obtained such consent, and the information provided is accurate and complete. In addition, you acknowledge and agree that we shall have no liability for and that you shall hold us harmless from any liability for incorrect information provided or the booking being made or information provided without the said party’s consent. You acknowledge and agree that your information will be carefully reviewed and approved by you to ensure its accuracy.

You acknowledge and agree that your information will be carefully reviewed and approved by you or someone authorised by you to ensure its accuracy. Furthermore, you acknowledge that you are responsible for and warrant the accuracy and completeness of all such information and acknowledge and agree that we shall have no liability with regards to incorrect information provided.

6. How we use your data that you provide to us

If you submits personally identifiable information to the UniDoc through the platform, we may use the your personal information to operate, maintain, and provide you with general and personalized features and functionality on the platform.

Your account name is displayed to other Healthcare provider when the you use the platform and healthcare provider can contact the you through messages and calls.

7. Disclosures of your Personal Data

We may share your Personal Data with the parties set out below:

7.1 Internal Third Parties being companies in our group who provide IT and system administration, product development, business development and back-office services and undertake leadership reporting.

7.2 External Third Parties being:

In the case of Healthcare Provider Data, to our users through our Platform.

In the case of Identity and Contact Data, to Healthcare Providers with whom you have booked appointments through our Platform.

8. Data Retention

Appointment details will be retained in the UniDoc application for a maximum period of 25 years from the date of the appointment. This retention period is established to balance the need for historical medical records with the principles of data minimization and privacy.

9. Consent

Consent serves as one lawful basis for processing. When soliciting your consent, we do not employ pre-ticked boxes. For instance, upon registering your account with us, you will be required to review and accept our Privacy Policy and Terms of Use by actively ticking the 'I agree' box provided. This approach is known as positive opt-in.

When you schedule an appointment using our Platform, the consultant or Healthcare Provider you visit assumes the role of data controller. It is their responsibility to obtain your consent and oversee the consent process. Your healthcare organization should furnish you with details regarding the usage of your personal or confidential patient information. If you wish to withdraw your consent concerning your appointment and consultation, please reach out to the consultant or clinical practice directly.

10. Transfers of Personal Data outside of the United Arab Emirates

The Personal Data that we collect from you will not be transferred to and stored at a destination outside of the jurisdictions in which the persons to whom such Personal Data relates being United Arab Emirates.

11. Mobile app push notifications

On downloading the UniDoc app, you will receive notifications asking whether you consent to: (a) UniDoc identifying and using your mobile device location; and (b) to receiving future notifications from UniDoc.

12. Data Security

We have put in place appropriate security measures to protect your Personal Data. We process your data in a manner that ensures appropriate security of the Personal Data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures. We also have procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where required by law.

UniDoc does not warrant the accuracy, completeness, currency, or reliability of any of the content or data found on this website and UniDoc assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer or other equipment or other property on account of your access to, use of, or browsing on the website. In no event shall UniDoc be liable for any injury, loss, claim, damages, or any exemplary, punitive, direct, indirect, incidental, or consequential damages of any kind (including but not limited to lost profits or lost savings) whether based in contract, tort, strict liability, negligence, product liability or otherwise. The entire risk as to the quality, performance and use of this website is with you. Any communications, messages and other information obtained while using the Website is obtained at your risk and you bear the entire responsibility for any losses that you may experience because of your use of our website.

13. Any further questions

If you have any questions about this Policy or about your Personal Data, please contact the Data Protection Officer at support@unidocnetwork.com.